Place of employment— Cochin, Kerala

Application Support Engineer

PiServe pioneer in digitally transforming global industries with innovative solutions at every step. Start your journey with PiServe and watch your career take off; apply for one of our many job openings.

We are looking for an Application Support Engineer who is capable of managing all application-related issues. The candidate must communicate with technical and business partners to resolve issues and have excellent problem-solving skills.

Job responsibilities

  • Act as the escalation point for all application-related issues
  • Learn appropriate software and hardware used and supported by the organization
  • Conduct remote desktop troubleshooting for end-users
  • Communicates and coordinates with technical and business partners to permanently resolve recurring or joint issues
  • Document and track issues and reasonable steps taken within the ticket management system
  • Participate in periodical Audits, delivering required documentation
  • Provide on-call support as necessary
  • Performs other duties as assigned
  • Experience with large-scale cloud-based application deployments across high availability

Job requirements

  • Knowledge of DBMS(MSSQL preferred)
  • Basic level of support and troubleshooting experience
  • Knowledge of Windows operating systems and server technologies
  • Knowledge of POS machines and computer peripherals, like printers and scanners
  • Comfortable with Ticketing Tools like Service now
  • Ability to perform remote troubleshooting
  • Excellent problem-solving and multitasking skills
  • Experience in using Microsoft Office products
  • Exceptional written and oral communication skills
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November 15, 2022 — Managed Services
Application Support Engineer
Place of employment

Cochin, Kerala

Experience

0 - 2 years

Type of employment

Full time (Hybrid)


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