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We are looking for an Application Support Engineer who is capable of managing all application-related issues. The candidate must communicate with technical and business partners to resolve issues and have excellent problem-solving skills.
Job responsibilities
- Act as the escalation point for all application-related issues
- Learn appropriate software and hardware used and supported by the organization
- Conduct remote desktop troubleshooting for end-users
- Communicates and coordinates with technical and business partners to permanently resolve recurring or joint issues
- Document and track issues and reasonable steps taken within the ticket management system
- Participate in periodical Audits, delivering required documentation
- Provide on-call support as necessary
- Performs other duties as assigned
- Experience with large-scale cloud-based application deployments across high availability
Job requirements
- Knowledge of DBMS(MSSQL preferred)
- Basic level of support and troubleshooting experience
- Knowledge of Windows operating systems and server technologies
- Knowledge of POS machines and computer peripherals, like printers and scanners
- Comfortable with Ticketing Tools like Service now
- Ability to perform remote troubleshooting
- Excellent problem-solving and multitasking skills
- Experience in using Microsoft Office products
- Exceptional written and oral communication skills
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